Autotask Community Live is coming back to Sydney this November!

Welcome Remarks

Speakers: Wendy Har, Sr. Director, Product Marketing, Kaseya and Elise Rodriguez, Product Marketing Manager, Kaseya

State of IT Operations

The IT operations landscape has fundamentally changed. Endpoint growth shows no signs of slowing, user expectations are higher than ever, and teams are being asked to do more with fewer people and tighter margins. In this keynote, we’ll examine where IT operations stand today and why PSA can no longer function as a simple system of record for tickets and time, but must evolve into a unified data layer that connects people, processes, and systems to power the next era of AI-driven IT operations.

Speaker: Kevin Sequeira, General Manager, IT Operations Suite, Kaseya

IT Operations Product Update

Take an under-the-hood look at what’s coming next for automation across IT Operations, including PSA, IT documentation, and QBRs. Plus, see our new AI capabilities in action including Digital Specialist for Ticket Triage and Kaseya Assist, built to help teams work smarter and move faster.

Speakers: Alex D'Aquila, Senior Product Manager, Autotask, Kaseya and Sofiia Alieinik, Product Manager, Kaseya

Sponsor Spotlight: 1Stream

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Sponsor Spotlight

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Top 10 KPIs Every IT Leader Needs

Let data drive your day-to-day and your growth. In this session, we will explore the 10 most critical metrics every IT leader should be tracking to run smarter, more scalable operations. You'll also learn how to build these reports optimally inside Autotask, so you leave with a repeatable reporting framework and the confidence to turn insights into action.

Speakers: Josh Fitzgerald, Senior Solutions Engineer, Kaseya, and Sofiia Alieinik, Product Manager, Kaseya

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Technical Deep Dive: Building a Repeatable IT Assessment and Roadmap Engine

This technical deep dive covers best practices for performing IT assessments and building technology roadmaps tailored to each customer’s maturity level—turning insights into action. You’ll learn how to identify the right priorities for reactive, growing, and mature environments, and translate them into clear, phased recommendations that drive meaningful progress every month.

Speakers: Sofiia Alieinik, Product Manager, Kaseya, and Elise Rodriguez, Product Marketing Manager, Kaseya

Technical Deep Dive: Building the Foundation for Real AI Outcomes

AI is only as powerful as the structure behind it. In this technical deep dive, we’ll explore how clean data, consistent processes, and standardized documentation create the foundation for effective AI in service delivery. Learn how to build the fundamentals today to unlock both the current and future potential of AI-driven IT operations and documentation.

Speakers: Alex D'Aquila, Senior Product Manager, Autotask, Kaseya, and Fionn Malone, Senior Technical Account Manager, Kaseya

Customer Fireside Chat: Getting your IT operations AI-ready

In this fireside chat, customers share how they’ve structured IT operations to create clean workflows, strong integrations, and reliable data - the foundation needed to unlock even greater AI benefits in the future. Expect real lessons learned, what worked (and didn’t), and practical takeaways IT leaders can apply immediately.

Speakers: Wendy Har, Sr. Director, Product Marketing, Kaseya

Closing Remarks

Speakers: Wendy Har, Sr. Director, Product Marketing, Kaseya and Elise Rodriguez, Product Marketing Manager, Kaseya