Autotask Community Live! is coming to Las Vegas this April!

Welcome

Speakers: Abel Concepcion, Wendy Har

State of IT Operations 

The IT operations landscape has fundamentally changed. Endpoint growth shows no signs of slowing, user expectations are higher than ever, and teams are being asked to do more with fewer people and tighter margins. In this keynote, we’ll examine where IT operations stand today and why PSA can no longer function as a simple system of record for tickets and time, but must evolve into a unified data layer that connects people, processes, and systems to power the next era of AI-driven IT operations.

Speaker: Kevin Sequira

IT Operations Product Update

Take an under-the-hood look at what’s coming next for automation across IT Operations, including PSA, IT documentation, and QBRs. Plus, see our new AI capabilities in action including Smart Ticket Triage and Cooper Coach, built to help teams work smarter and move faster.

Speakers: Alex D'Aquilla, Thomas Griffith

Top 10 Operational Dashboards & Reports Every IT Leader Needs

Let data drive your day-to-day and your growth. In this session, we will explore the 10 most critical metrics every IT leader should be tracking to run smarter, more scalable operations. You'll also learn how to build these reports optimally inside Autotask, so you leave with a repeatable reporting framework and the confidence to turn insights into action. 

Speakers: Natalie Mayo , Frank Merino 

Sponsor Sessions

Technical Deep Dive: Building a Repeatable IT Assessment and Roadmap Engine

This technical deep dive covers best practices for performing IT assessments and building technology roadmaps tailored to each customer’s maturity level—turning insights into action. You’ll learn how to identify the right priorities for reactive, growing, and mature environments, and translate them into clear, phased recommendations that drive meaningful progress every month.

Speakers: Sofiia Alieinik, Joaquin Rodriguez

Customer Fireside Chat: IT Assessment in Practice

In this fireside chat, customers share how they approach IT assessments in real-world environments including what’s been effective, what they’ve had to refine, and how they’ve moved beyond one-time assessments to ongoing, outcome-driven roadmaps.

Technical Deep Dive: Building the Foundation for Real AI Outcomes

AI is only as powerful as the structure behind it. In this technical deep dive, we’ll explore how clean data, consistent processes, and standardized documentation create the foundation for effective AI in service delivery. Learn how to build the fundamentals today to unlock both the current and future potential of AI-driven IT operations and documentation.

Speakers: Alonzo Zepeda, Anthony Quintero

Customer Fireside Chat: Getting your IT operations AI-ready

In this fireside chat, customers share how they’ve structured IT operations to create clean workflows, strong integrations, and reliable data - the foundation needed to unlock even greater AI benefits in the future. Expect real lessons learned, what worked (and didn’t), and practical takeaways IT leaders can apply immediately.

Speakers: Thomas Griffith, Jason LaPorte + Chris Swecker

Sponsor Sessions

Closing Remarks

Speakers: Abel Concepcion, Wendy Har